In the unlikely event that you experience a problem with your machine, please in the first instance refer to the below troubleshooting. If you are unable to resolve the issue with these small checks, please call the office on 01223 830400.
Has your cooler stopped chilling the water?
Has your boiler stopped dispensing boiling water?
Does the cooler/boiler appear to be leaking?
Has your cooler/boiler stopped dispensing water?
If you are still unable to resolve the issue, contact us on 01223 830400 and we will be happy to help.
**Call out charges will apply where there is no fault with the equipment**
IN THE EVENT OF A LEAK – The water shut off valve is located on the plastic pipe at the back of the cooler approx. 1m away. Turn this so it is no longer in line with the pipe to shut off the supply and turn off the power.
Your cooler is plumbed into the drinking water supply. In the unlikely event of an “Emergency Notice” being announced by your local water company not to drink the water, please:
Put a notice on the cooler “DO NOT USE” and Contact us IMMEDIATELY.